T.O.S

Terms of Service

This is the page which tells you we are not respons­ible for things out of our con­trol, unless of course you have signed a hugely expens­ive SLA, Ser­vice Level Agree­ment. If you can afford those you know I will bust a gut to ensure that you have a fall back so will never be able to get that pen­alty clause invoked in an event that your web site is not being served or the web site is down due to our fault.

If it is our fault we will not charge you of course but then we will make sure you know about any down time in advance as some things can­not be avoided and indeed should not be to make sure your site is secure, up to date and safe to use, we will do our best to work on your web site when you are asleep snor­ing away.

All fees are due in advance due to the nature of the vir­tual work we do, the work is phys­ical but the res­ult is not and so some people do not respect the time and hard work that goes into build­ing a great web site and for this reason the industry stand­ard is to get paid in advance just as you would when going for your daily food shopping.

If we say it is R2500 for the lis­ted ser­vice that you chose, you wont get a sud­den sur­prise in the period of the con­tract unless the con­tract is spe­cific­ally a month to month con­tract that spe­cifies that as part of the deal.

Clear com­mu­nic­a­tions by email will be the primary instruc­tion, any verbal instruc­tions have to be fol­lowed by an email to give the instruc­tions for the instruc­tion to be fol­lowed and actioned. This is so the com­pany can qual­ify even­tu­ally for the ISO qual­ity mark. All Domains will be registered in the cli­ents name so that you can move ISP should you decide you need to, how­ever all code belongs to the com­pany (Incred­ibleSoft­wareS­ol­u­tions) and all con­tent to the client.

As far as search engine optim­isa­tion we do not and can not guar­an­tee res­ults as that would be uneth­ical so no claim for dam­ages, whether con­sequen­tial or oth­er­wise will be accep­ted and you impli­city agree to this upon us pay­ment of presen­ted invoice or online pay­ment. We will do our best to make this plain and clear in any meet­ings and mater­ial online and in person.

E&OE last updated April 2010